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Solutions to problems

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Troubleshooting

USB is working?    USB not detected?    Transmitter signal not detected?    Control Problems?    Devices and Printers    Windows 10    Program Crash    Invisible Mouse    Broken USB    Repairing USB not detected

Wiki / Troubleshooting / USB is working?

USB is working?

When the USB interface is plugged in a USB port, the red LED inside the USB case should flash 4 times, and then Windows should detect it as a new USB game controller.

USB interface supplied with AeroSIM RC

USB interface supplied with AeroSIM RC

If, unfortunately, when the USB interface is plugged in a USB port its red LED does not flash 4 times (3 flashes + pause + 1 more flash), then:

Possible Solutions

Please try the following:

If, after trying the above solutions, the red LED still does not light up when plugged in the USB port, then the USB interface is faulty. Please contact us

Wiki / Troubleshooting / USB not detected?

USB not detected?

After the USB interface is plugged in a USB port, the red LED should flash 4 times, and then Windows should detect it as a new USB game controller.

USB interface supplied with AeroSIM RC

USB interface supplied with AeroSIM RC

You can check if Windows successfully detects the USB interface by opening Windows Control Panel / Devices and Printers (see here how to open Devices and Printers in Windows 10).

Devices and Printers showing AeroSIM RC USB interface

Devices and Printers showing the AeroSIM RC USB interface

If Windows successfully detected the USB interface, then a game controller named "AeroSIM RC v2" should appear in Windows Control Panel / Devices and Printers.

If, unfortunately, Windows did not detect the USB interface, then

Possible Solutions

Please try the following:

If none of the above worked, then most probably the USB interface is faulty. Please contact us

Wiki / Troubleshooting / Transmitter signal not detected?

Transmitter signal not detected?

Your transmitter outputs a signal (called PPM signal) from its Trainer Port, where the USB interface is connected.

When the USB interface receives the PPM signal, the red LED inside the USB case lights up.

If the red LED is OFF, this means that the USB interface is not receiving the PPM signal from the transmitter. This can be caused by a bad contact, a wrong adapter, or because the transmitter is not outputting the PPM signal.

Please, try the following transmitter settings depending on your transmitter model:

Wiki / Troubleshooting / Control Problems?

Control Problems?

When it becomes too difficult to control the aircraft in the simulator.

Problem

Possible Causes and Solutions

  • The aircraft slowly drifts away in roll, pitch or yaw, during flight.
  • You have moved the trims on your transmitter, or activated a mix, or you have selected a different model memory.
  • The simulator does not know the correct stick neutral position. Please repeat the Calibration
  • Multirotor does not start the motors
  • You have moved the trims on your transmitter, or activated a mix, or you have selected a different model memory.
  • You have to move the sticks to the motor on position indicated by the green stick on the screen.
  • If the sticks do not reach -100 or 100, please repeat the Calibration
  • Airplane engine/motor does not start.
  • You have moved the trims on your transmitter, or activated a mix, or you have selected a different model memory.
  • Move the Throttle stick fully back to start the engine. If the Throttle stick does not reach 0, please repeat the Calibration
  • Engine/Motor does not reach full throttle.
  • Roll/Pitch does not reach maximum rates.
  • You have moved the trims on your transmitter, or activated a mix, or you have selected a different model memory.
  • The Throttle stick does not reach 100, please repeat the Calibration
  • The Aileron/Elevator stick does not reach -100 or +100. Please repeat the Calibration
  • Stick operation is reversed.

What happens if the Transmitter Calibration was not done correctly?

In case the simulator does not know the correct stick neutral position:

If a stick does not reach -100 or 100 (for instance, if minimum and maximum were -73 and 48):

If the stick end positions shown in the simulator are already reached at half stick:

What happens if the Channel Configuration is wrong?

If channels are wrongly assigned to functions this is what happens:

If channels are reversed (or not reversed when required):

If one channel is wrongly assigned to two functions:

What happens if your Transmitter is not set-up correctly?

If PPM is not selected in your transmitter (for example, if PCM is wrongly selected instead):

If a Mix is active in your transmitter:

If the transmitter Trims were not centred during calibration:

If the wrong Model Memory is selected in the transmitter:

Wiki / Troubleshooting / Devices and Printers

Devices and Printers

How to open Devices and Printers in Windows 10

Settings

From the Windows Start button, open 'Settings' and select 'Devices'

Settings

At the bottom of the 'DEVICES' window, click on 'Devices and printers'

Devices and Printers showing AeroSIM RC USB interface

The AeroSIM RC USB interface is shown in Devices and Printers

When the USB interface is plugged in a USB port, a game controller named "AeroSIM RC v2" should appear in Windows Control Panel / Devices and Printers.

If the USB interface is not shown, please try the solutions proposed here.

Wiki / Troubleshooting / Windows 10

Windows 10

We have successfully tested AeroSIMRC on Windows 10.

However, when upgrading your operating system to Windows 10, the Graphics Driver does not always work correctly: the graphics may be too slow, or the program may crash. The solution is to install the latest graphic driver.

Do not trust if Windows 10 says that the latest driver is already installed. You have to install the driver provided by the Graphics manufacturer.

The solution in this case is to uninstall the graphics driver, and then install it again.

Wiki / Troubleshooting / Program Crash

Program Crash

If you are getting this message:

Program crashed last time.

Please make sure you have installed
the latest DRIVER for your graphics card.

this means that, for whatever reason, the program was not correctly closed last time it was run.

Possible Causes

Wiki / Troubleshooting / Invisible Mouse

Invisible Mouse

Mouse pointer is not displayed

The mouse cursor is automatically hidden in AeroSIMRC to avoid distractions during flight, but it should show up again when the mouse is moved, or when the aircraft is landed.

If the mouse cursor is not shown when AeroSIMRC is running, this is a known problem of the operating system running full screen applications.

Known solutions:

Wiki / Troubleshooting / Broken USB

Broken USB

If you had a little accident involving your USB interface and your cat, dog, kid or wife, and the cable got pulled out from the plastic case, don't panic and find here how you can fix it.

To have the wires back in place, you will need either some soldering skills, or a good friend.

USB interface wiring

USB interface wiring

Printed Circuit Board showing the attach points of the red and black wires

Wiki / Troubleshooting / Repairing USB not detected

Repairing USB not detected

If your USB stopped being detected by the computer, the most probable reason is because of a failed soldering in the USB circuit.

Before you try this repair, check here all other possible reasons that may cause the USB not being detected.

The repair consists in reheating two pins with a soldering iron. Adding a bit of solder will help.

USB interface wiring

Pins to be reheated with a soldering iron

If you prefer, you can send us the USB for repair. In this case, please contact us for further instructions.